← Back to Home
HAMKO ICT Product

Service & Warranty Management

Centralize warranty, field service, and support workflows to improve response time and customer satisfaction.

Customer service and warranty

Battery Warranty Check

Instantly verify each product battery warranty period with reliable status visibility.

Price & Shelf Monitoring

Show current battery price lists and shelf-day information for dealers and retailers.

Stock Coordination

Maintain stock levels and support dealer-to-retailer stock transfer requests in one workflow.

Service Software Features

Built for battery service teams to manage warranty validation, pricing, shelf life, inventory, and communication between dealers and retailers.

Check Product (Battery) Warranty Period

Validate battery warranty period instantly before processing any service activity.

Message Notifies to All Users

Broadcast service and warranty notifications to all users from a centralized panel.

Current Battery Price List

Display up-to-date battery price lists for both dealers and retailers.

Battery Information Gathering

Collect and organize battery information from dealer and retailer channels.

Battery Shelf Day Visibility

Track and show battery shelf days for dealer and retailer inventory.

Stock Maintenance

Maintain stock records for all dealers and retailers with synchronized updates.

Dealer to Retailer Stock Transfer

Enable stock transfer requests when dealers need to move products to retailers.

Operational Benefits

  • Faster battery warranty validation with fewer manual checks.
  • Transparent dealer and retailer pricing plus shelf-day tracking.
  • Better inventory planning with centralized stock maintenance.
  • Smoother dealer-to-retailer transfer coordination.
  • Consistent updates to users through broadcast notifications.

Who can view battery price and shelf-day information?

Both dealer and retailer users can access relevant price and shelf-day views based on permissions.

Can we send one message to all users at once?

Yes, the platform supports centralized announcements and warranty-related notifications.

How does stock transfer work between dealer and retailer?

Dealers can initiate transfer workflows, and the system tracks request status and stock movement records.